Position Summary
Customer Support Officers are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
Roles and Responsibilities
Customer Relationship Officer, HGS India
HGS has a friendly work environment that makes one feel happy about working here. I've been with the company for the past ten years, and during this time, I have been fully supported by both my seniors & management. HGS has had a substantial impact on my knowledge & my confidence in the professional space.
Quality Analyst, HGS India
I like HGS because working here has enabled my dreams to become a reality. There is a lot of learning & growth opportunities.
My performance is recognised & rewarded. I feel proud to be associated with HGS & Im a role model to many in my family & my locality.