International Technical Support - Voice

Position Summary
"International Technical Supports" is responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 

Salary & Compensation
CTC - Rs 3,00,000 
Free Pick up and drop facility

Education & Experience

  • Freshers. Ready to Join Immediately
  • Graduation (BE/B.Tech/BCA/BA/B.SC) 
Important 
  • Excellent communication skills required
  • Should be willing to relocate to Bangalore 
  • Should be willing to work night shifts
  • Work from office

Roles and Responsibilities

  • Answering the calls in a courteous and professional manner.
  • Performing the basic troubleshooting step to resolve the query
  • Take ownership of the call and drive first call resolution
  • Looping the necessary department for a quick solution in a timely manner
  • Document the troubleshooting steps as per the process requirement
  • Deliver excellence as per the process metrics
Desired Skills and Abilities
  • Awareness of ISO & ISMS
  • Basic Telephone Etiquettes
  • MS Office
  • Typing skills minimum 15 WPM with 85% accuracy & computer  navigation skills
  • Ability to write, read and speak English to suit business need 
  • Decision Making and Numerical Ability 
  • Customer Focus and Being Attentive
  • Troubleshooting 
 
Why Join HGS?
At different stages of your career, our work culture ensures that you have the best possible growth and experience, in both the professional and personal spheres. Teamwork, collaboration, and diversity are aspects of our culture, which we have cultivated to ensure a safe and healthy work environment for our people. Our award-winning training programs for every level help in creating tomorrow's leaders. An encouraging work environment ensures the right opportunities for the right skill set. At HGS, we believe creating opportunities is a small measure to push our employees towards their true professional calling.

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HGS has a friendly work environment that makes one feel happy about working here. I've been with the company for the past ten years, and during this time, I have been fully supported by both my seniors & management. HGS has had a substantial impact on my knowledge & my confidence in the professional space.
Rajalakshmi

Quality Analyst, HGS India

I like HGS because working here has enabled my dreams to become a reality. There is a lot of learning & growth opportunities. 
My performance is recognized & rewarded. I feel proud to be associated with HGS & I'm a role model to many in my family & my locality..
Ashutosh Pandey

Customer Relationship Officer, HGS India