Trainee Process Consultant 
(Non-Voice)

Position Summary
Understand and establish the basic professional E-mail etiquette and obtain client information by answering clients online, interviewing clients, verifying information. Also determines eligibility by comparing client information to requirements.

Salary & Compensation

  • INR 2,10,000 per annum 

Education & Experience

  • Graduation (15 years of education)
  • Fresher (No experience required)

Roles and Responsibilities

  • Processing claims and taking appropriate actions as per the process guidelines.
  • Understand the basic professional standards and established procedures, policies before taking action and making decisions.
  • Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s 
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that 
    the issue requires managerial input
  • Input data into the company platform to keep each customer record updated
  • Responsible for multiple administrative and customer service layers that include solving customer issues through review, investigation, adjustment (if necessary), remittance, or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
  • Individuals should have a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Desired Skills and Abilities
  • Basic Email Etiquettes
  • Basic Telephone Etiquettes & MS Office
  • Typing Skills minimum 25 WPM with 90% accuracy & Basic System Navigation Skill
  • Ability to write, read and speak English to suit business need
  • Good analytical, numerical ability, and logical reasoning
  • Customer focus and Being attentive
  • Comprehending Ability and Decision Making

Application form

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Why Join HGS?
At different stages of your career, our work culture ensures that you have the best possible growth and experience, in both professional and personal sphere. Teamwork, collaboration and diversity are aspects of our culture, which we have cultivated to ensure a safe and healthy work environment for our people. Our award-winning training programs for every level help in creating tomorrow's leaders . An encouraging work environment ensures the right opportunities for the right skill set. At HGS, we believe creating opportunities is a small measure to push our employees towards their true professional calling.

When you work at an organization like HGS that displays equality, values you and recognizes you for all the efforts, it is beyond encouraging and extremely motivating.
 
Nimit

Senior Manager, HGS India

Born with a hearing impairment, Deepa has fought her way to be where she is. Working on her employability skills & emanating positivity through every interaction, Deepa made her way to HGS in 2019.
 
B Deepa

Trainee Process Consultant, HGS India